Knowledge
What we research before we build.
Playbooks: how to apply it
Playbook: let AI answer your phone
Five steps from missed calls to an AI assistant that answers, books appointments and transfers calls. What to arrange first, what it costs and where it goes wrong.
Read onPlaybook: keep track of your market and competitors
Five steps to a fixed routine that tracks what happens in your market: public tenders, bankruptcies, new rules and what your competitors do.
Read onPlaybook: use AI without giving away your data
Five steps from the question of where your data goes to AI on EU servers under your own control. What goes in, where it runs and what you record.
Read onPlaybook: stop retyping data between your systems
Five steps from retyping data to an integration you can trust. For orders, packing lists, invoices and payments between your software packages.
Read onPlaybook: connect your AI assistant safely with MCP
Five steps to safely connect an AI assistant to your email, CRM and files through MCP. Which permissions to give, how to prevent prompt injection and what to record.
Read onPlaybook: edge AI next to your existing PLC
Five steps to put a first model next to your machine without changing the PLC program. Which data you need, how to test and what to record.
Read onPlaybook: get the basics of your security in order
Five steps to get the basics of your security in order, based on the statement from the Dutch AIVD and NCSC and the NCSC fundamentals. For businesses without their own security department.
Read onPlaybook: getting your team to use AI
Five steps from AI licences to a team that uses AI. What research from TNO, BCG, Microsoft and Gallup says about involving people, leading by example, training and the time that is freed up.
Read onDigital twin
What is a digital twin
A digital twin is a digital copy of something real that moves along with reality. Where the term comes from, how it differs from a 3D model or a dashboard, and where to start.
Read onDigital twin of a factory
What a digital twin of a factory shows, which data from your machines it needs, where the gain is and how to start small with one line.
Read onDigital twin of buildings and municipalities
What municipalities do with a digital twin of their city, which standards apply in the Netherlands, and how a twin of a single building works with live data from its installations.
Read onWhat does a digital twin cost
What determines the price of a digital twin, where the money usually goes, how to keep it small and which questions you must answer to get a quote.
Read onEdge AI and IIoT
Why SCADA and PLC data are not enough to optimise your process
Your PLC and SCADA show what a machine does. To optimise, you are missing context, measurement points and speed. What edge AI adds next to your existing control system.
Read onWhat is edge AI, and when do you need it
Edge AI runs a model at the machine or device, where the data is created. When it pays off, when a server is enough and what it takes.
Read onIntegrations
What is an API integration
An API integration lets two systems exchange data automatically. How it works, the difference between polling and webhooks, where the limits are and how to keep it secure.
Read onHaving an API integration built
How to have an API integration built: what to prepare, how the project runs, what determines the price and how to make sure the integration stays yours.
Read onConnecting Exact Online
How to connect Exact Online to your web shop, time tracking or reporting: which data the API offers, how access works, where the limits are and what goes wrong in practice.
Read onConnecting a web shop to ERP
How to connect a web shop to your ERP or accounting: orders in, stock and prices out, webhooks instead of retyping, and how to prevent duplicate orders.
Read onProcess automation
What is RPA
RPA, robotic process automation, is software that takes over screen work: clicking, copying and entering like a person does. What it is, where it fits, what it delivers and where it stops.
Read onRPA or AI agent
RPA follows fixed rules, an AI agent chooses its own steps. When to use which, what the difference costs and why the simplest thing that works usually wins.
Read onRPA for small businesses
Process automation in a small company: which work suits it, how to start small, what it costs and how to measure whether it delivers.
Read onVoice assistant
A voice assistant for your business
What a voice assistant does on the phone: answering, handling questions, scheduling appointments and transferring. What it cannot do, what you arrange beforehand and which rules apply.
Read onRules for AI on the phone
Which rules apply when AI answers your phone: the transparency duty from the AI Act since 2 August 2026, recording and informing under the GDPR, and retention periods.
Read on